Roisam Diani Retreat

Information

House rules & cancellation policy.

We keep the property small, quiet and clean — and we keep the terms equally clear. Below: the rules guests agree to at check-in, and the cancellation tiers that apply to every booking.

Policy version 2026-06-06

Section 1

House rules.

Welcome to Roisam Diani Retreat. To ensure a pristine, relaxing, and safe experience for everyone, please observe the following guidelines during your stay.

1. Arrival & Departure

  • Check-in: From 3:00 PM
  • Check-out: By 10:00 AM
  • Late check-outs must be pre-approved. Unauthorized late check-outs past 11:00 AM will incur a fee equal to 50% of the daily room rate to account for cleaning schedule disruptions.

2. Occupancy & Visitors

  • Maximum Capacity: Only registered guests are permitted on the property overnight.
  • Day Visitors: Outside visitors are allowed between 9:00 AM and 9:00 PM with prior management notification. Visitors are not permitted to use the swimming pool or overnight facilities unless explicitly authorized.

3. Coastal Living & Property Care

  • Sand & Water: Please use the outdoor showers to rinse off sand before entering the house or pool. Do not enter indoor living areas or sit on indoor furniture in wet swimwear.
  • Air Conditioning & Energy: To conserve energy and prevent AC units from freezing, please ensure all doors and windows are tightly closed when the air conditioning is running. Turn off ACs, fans, and lights when leaving your room.
  • Stains & Damages: Coastal sunscreen, oils, and henna can permanently ruin premium linens and upholstery. Please use designated pool towels for the beach and outdoor loungers. Stained or ruined linens will be charged to the guest account.

4. Noise & Neighborhood Respect

  • Quiet Hours: 10:00 PM to 8:00 AM
  • Roisam is a sanctuary for relaxation. No loud music, large parties, or disruptive events are permitted at any time. Please keep outdoor music and conversation at a respectful volume.

5. Pool Safety & Rules

  • Hours: The pool is open from 7:00 AM to 7:00 PM
  • Safety: There is no lifeguard on duty. Swimming is at your own risk. Children must be supervised by an adult at all times.
  • Glassware: Strictly no glass bottles or glassware in or around the pool area. Plastic drinkware is provided.

6. Smoking & Fire Safety

  • Smoking Policy: Strictly no smoking or vaping inside any indoor areas. Smoking is restricted to designated outdoor spaces only. Please use the provided ashtrays.
  • A penalty of KES 25,000 will be charged for smoking indoors to cover deep-cleaning and deodorizing costs.

Section 2

Cancellation & booking policy.

As a boutique retreat, cancellations impact us significantly. We enforce a strict policy to manage availability fairly.

1. Payment Terms

  • Deposit: A 50% deposit is required to secure and guarantee your reservation.
  • Balance: The remaining 50% balance is due 14 days prior to your arrival date. For bookings made within 14 days of arrival, full payment is required immediately.

2. Cancellation Windows & Refunds

  • 14+ Days Notice: Cancellations made more than 14 days prior to the scheduled check-in date will receive a full refund of the deposit, minus a 5% administrative and processing fee.
  • 7 to 14 Days Notice: Cancellations made between 7 and 14 days prior to arrival will forfeit the 50% deposit.
  • Less than 7 Days Notice: Cancellations made within 7 days of arrival, no-shows, or early departures are completely non-refundable. The full booking amount will be charged.

3. Amendments & Date Changes

  • Requests to change booking dates must be made at least 14 days prior to arrival. Changes are subject to availability and seasonal rate adjustments.
  • Changes requested within 14 days of arrival will be treated as cancellations and follow the standard cancellation timeline above.

4. Force Majeure

  • In the rare event that Roisam Diani Retreat must cancel a booking due to circumstances beyond our control (e.g., extreme weather, utility failure, infrastructure damage), guests will receive a 100% refund or full credit toward a future stay. Roisam is not liable for external travel expenses (flight alterations, etc.).

Questions?

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